Visitor

 • 

1 Message

Sunday, July 5th, 2026 12:45 PM

Internet loss

No, there's no internet connection. Everything else is working—the modem and everything—but there's just no internet. Why can't I watch the football match?

This post was created from this reply on different post
Oldest First
Selected Oldest First

Official Employee

 • 

3.4K Messages

19 days ago

 

user_sq84uz Thanks for reaching out to us here on Forums with you internet concern, and possibly TV service. Can you tell me what the status of the light(s) on your modem are currently like solid or blinking please? Have you had a chance to run through the troubleshooting steps through the Xfinity app as well to see if it could find the cause?

 

forum icon

New to the Community?

Start Here