1 Message
Internet Loss Every 10 Minutes
Hi I have been having this issue off and on for around 6 months now. Roughly every 10 minutes or so my internet will cut out for about 15 seconds. I thought it could be an issue with the cables at my apartment, but I have recently moved and have the same issue.
Things I have tried:
Restarting Xfinity Gateway
Xfinity Troubleshooting Steps
Replacing Coax
Using ethernet instead of Wi-Fi
XfinityDilary
Official Employee
•
1.8K Messages
2 months ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
EG
Expert
•
106.9K Messages
2 months ago
@user_47mk3e @XfinityDilary
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0