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user_47mk3e
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Monday, August 26th, 2024 3:33 AM

Internet Loss Every 10 Minutes

Hi I have been having this issue off and on for around 6 months now. Roughly every 10 minutes or so my internet will cut out for about 15 seconds. I thought it could be an issue with the cables at my apartment, but I have recently moved and have the same issue. 

Things I have tried:

Restarting Xfinity Gateway

Xfinity Troubleshooting Steps

Replacing Coax 

Using ethernet instead of Wi-Fi

Question

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Updated 

3 months ago

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XfinityDilary

Official Employee

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1.8K Messages

3 months ago

 

user_47mk3e Thanks for posting on our Community forums. I'm sorry to hear about the internet issues you have been experiencing. It sounds like you've completed most of the initial troubleshooting steps we recommend. We appreciate you trying in advance. We'd like to check the signal on our end and get to the bottom of this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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EG

Expert

 • 

107.2K Messages

3 months ago

@user_47mk3e @XfinityDilary 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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