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user_rq40ks
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3 Messages

Sunday, September 22nd, 2024 7:08 PM

Internet latency

99% of the time I will have a fluctuation of both upload latency/bufferbloat around 500-7,000, and a download latency of 80-320 with lower speeds following suit, going from 1100 download 40 upload to 600 download 22 upload. I use a CAT 6 ethernet cable from the router to my pc, this doesn't happen on just this device. I've upgraded plans, gotten a new router from Xfinity, minimized the devices connected to the router at a time, messed with router and computer settings. (yes I've unplugged the router/reset it plenty of times) It makes things basically unusable taking way to long to load, cutting out entirely, buffering etc... surfing the web, playing a video game, watching youtube or a movie. I've done everything I can on my end I feel like n this has been going on for a little over a year. What can I possibly do? Please help

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Updated 

1 month ago

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XfinityChelseaB

Official Employee

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1.2K Messages

1 month ago

 

user_rq40ks Thank you so much for reaching out for help with these connection issues you have been running into. You came to the right place for help! If you can check out our Xfinity troubleshooting page here on the Forums and check out the: Check your signal levels section. Please provide what you find, making sure to remove any personal information like MAC or IP addresses so we can take a look with you.

 

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user_rq40ks

3 Messages

Downstream
Channel Bonding Value
Channel ID
20
4
5
6
7
8
9
10
11
12
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
48
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
519 MHz
417 MHz
423 MHz
429 MHz
435 MHz
441 MHz
447 MHz
453 MHz
459 MHz
465 MHz
722000000
SNR
43.3 dB
42.8 dB
42.8 dB
42.9 dB
43.0 dB
43.0 dB
43.1 dB
43.2 dB
43.1 dB
43.2 dB
43.3 dB
Power Level
5.3 dBmV
3.3 dBmV
3.5 dBmV
3.9 dBmV
3.9 dBmV
3.7 dBmV
4.0 dBmV
4.4 dBmV
4.4 dBmV
4.5 dBmV
6.7 dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM

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1 month ago

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user_rq40ks

3 Messages

Upstream Channel Bonding Value
Channel ID 1 2
Lock Status Locked Locked
Frequency 10 MHz
16 MHz
Symbol Rate 2560 5120
Power Level 48.5 dBmV
48.3 dBmV
Modulation QAM QAM
Channel Type ATDMA ADTMA

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1 month ago

0

XfinityChelseaB

Official Employee

 • 

1.2K Messages

user_rq40ks, Thank you for that information, I appreciate it. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you further and see what we can do to help. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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EG

Expert

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106.9K Messages

1 month ago

@user_rq40ks 

Are there any more upstream channels being displayed as "locked" in ? Two are being shown. It should be three to six.

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