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Sunday, October 22nd, 2023

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Internet (laptop says paused but unpaused on app))

My Laptop isn't connecting to the WiFi, it had been working till today. There were some unexpected devices that logged into my WiFi (someone's Xbox, switch and iPhones) so I paused those. My laptop I never paused and it shows as unpaused, but when I use the Internet or connect to WiFi an Xfinity xFi page opens up saying the device is paused.

Steps I have taken:

1. Restarted the Gateway, manually and from the app.

2. Restarted my laptop and checked for viruses offline

3. Unpaused the devices I paused.

4. Changed the PW and logged on with the new password, forgotten WiFi and tried again.

Done all of these multiple times. Still not working

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