Visitor
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1 Message
Internet keeps shutting off
Everytime I download something the internet shuts off and on and my dumb apartment makes me pay for this internet even tho it doesnt work. Im so sick of having no choice but to come out of pocket for internet that doesnt work
XfinityRaul
Official Employee
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3.3K Messages
3 hours ago
@user_q1a17n Thank you for reaching out to us via Forums. I would be more than happy to help resolve this intermittent internet issues you've been experiencing. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
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