Internet keeps going down

I just set up my Wi-Fi a couple days ago and I noticed that every 10 minutes the Wi-Fi will go down and I can reset it but the problem persists I tried unplugging Everything and setting it up again, I sacked all the cables and the router. I don’t know where to go from here.

Responses

U

user_lwdtsl

5 Messages

26 days ago

Yep, second time today that they have dropped the internet, I've had Xfinity for 3 months and have lost internet several times, a couple of times of was down for days.

I had slow service sometimes with AT&T but it was never this UNDEPENDABLE !!! Might have to go back to them ....

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U

user_lwdtsl

5 Messages

26 days ago

Probably need to upgrade your router or have them adjust the signal range for it, they had to do both for mine

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XfinityAbby

Official Employee

•

248 Messages

Hello @user_lwdtsl. Thank you for reaching out on our Community Forum. I know how important it is to have a reliable signal. I would love to look into this for you.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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24 days ago

0

EG

Expert

•

111.1K Messages

26 days ago

@user_p3qug5

For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.

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EG

Expert

•

111.1K Messages

24 days ago

@user_p3qug5

Have you had a chance to try that test ?

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Your Home Network

user_p3qug5

Internet keeps going down

user_lwdtsl

user_lwdtsl

XfinityAbby

EG

EG

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