U

Visitor

 • 

1 Message

Thu, May 13, 2021 1:32 PM

internet keeps going down

I have had comcast for two weeks now. My modem/router keeps dropping my internet connection. There is no pattern. it just drops at anytime day or night. I have an amplifier to help the signal. But it still keeps dropping. Anyone have any ideas?

Responses

Visitor

 • 

3 Messages

1 m ago

I'm having the same issue for the past 2 weeks.  And now it is dropping every night around 9pm, modem loses connection for a minute or 2, reconnects for a minute then drops again over and over till finally going down completely.  Always have to unplug the router only to have it start acting up almost immediately.  I also do not have cable boxes, but use the xfinity app and a roku to watch my cable, so not only do I lose internet, I lose tv as well. 

This comment has been converted into a post

Official Employee

 • 

143 Messages

1 m ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for with your service. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 


• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

EG

Expert

 • 

87.1K Messages

1 m ago

@DErb159 

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1


Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.


What is the exact make and model number of the modem ?

New to the Community?

Start Here