Visitor
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1 Message
internet keeps dropping
I am on 1 GB plan and seeing only 100MBPS speed in my wifi.. I am using Google home router. Everything was fine before Jun 1st, there was some maintenance on Jun 1st in our area and after that it got messed up. Every now and then internet get stuck, getting dropped out of meetings. Cant watch world cup soccer without interruptions.
ALso I dont see any option to talk to live agents.. Stupid chatbot is not useful. Thinking of switching to some other ISPs
XfinityMarshante
Official Employee
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1.3K Messages
3 hours ago
Hello @user_80rzm9, thank you for taking the time to leave a post. Sorry to hear that you're experiencing slow speeds and intermittent connection issues over Wi-Fi. I can certainly understand how frustrating that can be, especially when you rely on a stable and reliable connection for work, streaming, gaming, or everyday activities. To help us better understand the issue, have you already tried any troubleshooting steps, such as restarting the modem and router or testing on multiple devices? Additionally, have you tried connecting a device directly to the modem with an Ethernet cable to see if you're experiencing the same slow speeds and intermittent connection issues? This will help determine whether the issue is related to the Wi-Fi connection or the internet service itself.
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