@user_swpl7j If you haven't gotten a chance to yet, we would strongly recommend reviewing the troubleshooting tips post our community of experts put together when dealing with connection issues and what to look for. Let us know when you get a chance to review and test some of those fixes out from your end. Our team can jump in and provide some additional assistance if needed!
EG
Expert
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117.5K Messages
3 days ago
First. When these drops occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityBradM
Official Employee
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1.3K Messages
16 hours ago
@user_swpl7j If you haven't gotten a chance to yet, we would strongly recommend reviewing the troubleshooting tips post our community of experts put together when dealing with connection issues and what to look for. Let us know when you get a chance to review and test some of those fixes out from your end. Our team can jump in and provide some additional assistance if needed!
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