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user_qg8zfe
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Visitor

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1 Message

Tuesday, February 17th, 2026 10:27 PM

Internet keeps dropping

Every 10-30 minutes over the past 5 hours, my internet connection drops. It stays disconnected for a few minutes and then comes back online. The xfinity app always says everything is fine and there are no service outages in my area, yet all my devices disconnect and the internet is clearly gone. The xfinity ai assistant on the app is obviously no help with the precooked responses and forcing me to choose options that aren’t my issue. I need some help because this is getting extremely frustrating.

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7 hours ago

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XfinityAmandaB

Official Employee

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2.9K Messages

8 hours ago

 

user_qg8zfe That does sound frustrating, and we appreciate you stopping in for help with these disconnects. If you are still having issues, I would appreciate the chance to take a closer look at your connection to see what may be the cause for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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EG

Expert

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116.1K Messages

7 hours ago

@user_qg8zfe @XfinityAmandaB 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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