Visitor
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2 Messages
Internet keeps dropping
I work from home and my internet keeps going out! this is beyond annoying and has been going on for a year! I called and a third party technician was supposed to contact us and I am still waiting. We were also supposed to get a credit on our account and have not received it yet. I need someone to contact us immediately! and fix our service. THIS IS [Edit: Abbreviated Language].
XfinityBradM
Official Employee
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1.2K Messages
2 hours ago
Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. If you could please send me a DM with your first and last name along with your full-service address, we can get started diving into your service issue and once the service connection is resolved, discuss and apply compensation.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
(edited)
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