Skip to main content
user_zg50ac
1st Topic

Visitor

 • 

2 Messages

Wednesday, March 11th, 2026 4:03 PM

Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log

I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the modem. Xfinity has sent a technician out to check the outside lines and reported no issues but is trying to put the blame on my internal network hardware ( TP-Link Deco BE63 BE10000). Only thing is when the disconnection occurs, all devices remain connected to the wireless/wired LAN and I am still able to communicate with my modem. JUST NO CONNECTION TO THE INTERNET from my ISP....Any suggestions on what next steps I could take?

Question

 • 

Updated 

58 minutes ago

9

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

116.6K Messages

3 hours ago

What do the modem's signal status values look like ? Try getting them here;

http://192.168.100.1 


Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

1

0

user_zg50ac

Visitor

 • 

2 Messages

@EG​ 

Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 20 519.0 7.8 45.4 0 0
   2 Locked QAM256 1 405.0 7.5 45.7 0 0
   3 Locked QAM256 2 411.0 7.5 44.9 0 0
   4 Locked QAM256 3 417.0 7.4 45.5 0 0
   5 Locked QAM256 4 423.0 7.4 45.6 0 0
   6 Locked QAM256 5 429.0 7.4 45.5 0 0
   7 Locked QAM256 6 435.0 7.4 45.4 0 0
   8 Locked QAM256 7 441.0 7.2 45.5 0 0
   9 Locked QAM256 8 447.0 7.4 45.5 0 0
   10 Locked QAM256 9 453.0 7.5 45.5 0 0
   11 Locked QAM256 10 459.0 7.5 45.5 0 0
   12 Locked QAM256 11 465.0 7.5 45.5 0 0
   13 Locked QAM256 12 471.0 7.6 45.5 0 0
   14 Locked QAM256 13 477.0 7.7 45.5 0 0
   15 Locked QAM256 14 483.0 7.6 45.3 0 0
   16 Locked QAM256 15 489.0 7.8 45.3 0 0
   17 Locked QAM256 16 495.0 7.8 45.5 0 0
   18 Locked QAM256 17 501.0 7.8 45.4 0 0
   19 Locked QAM256 18 507.0 7.8 45.3 0 0
   20 Locked QAM256 19 513.0 7.8 45.3 0 0
   21 Locked QAM256 21 525.0 7.8 45.2 0 0
   22 Locked QAM256 22 531.0 7.7 45.2 0 0
   23 Locked QAM256 23 537.0 7.7 45.0 0 0
   24 Locked QAM256 24 543.0 7.6 44.9 0 0
   25 Locked QAM256 25 555.0 7.5 45.0 0 0
   26 Locked QAM256 26 561.0 7.5 44.9 0 0
   27 Locked QAM256 27 567.0 7.6 44.9 0 0
   28 Locked QAM256 28 573.0 7.6 44.9 0 0
   29 Locked QAM256 29 579.0 7.7 45.0 0 0
   30 Locked QAM256 30 585.0 7.7 44.6 0 0
   31 Locked QAM256 31 591.0 7.9 44.9 0 0
   32 Locked QAM256 32 597.0 7.9 44.9 0 0
   33 Locked OFDM PLC 193 805.0 9.1 44.5 24337456 0


   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 17 5120 16.4 42.5
   2 Locked SC-QAM 18 5120 22.8 42.5
   3 Locked SC-QAM 19 5120 29.2 42.8
   4 Locked SC-QAM 20 5120 35.6 43.0
   5 Locked SC-QAM 21 2560 40.4 42.0
   6 Locked SC-QAM 22 2560 10.4 42.0

Like

Reply

2 hours ago

0

EG

Expert

 • 

116.6K Messages

58 minutes ago

The signal status values were ok at that snapshot in time. Please post the modem's RF error log entries in their entirety (copy and paste all of the text), but redact the CM and the CMTS MAC addresses for privacy or else the forum bot will not allow your post to be seen publicly.

0

0

forum icon

New to the Community?

Start Here