Visitor
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1 Message
Internet keeps dropping or slowing down over and over each day
For weeks and weeks now, we've had trouble with the internet dropping or slowing down considerably multiple times each day. I work from home, and my teams calls are constantly interrupted. I have to put them on my phone signal, not my home internet, to make it manageable.
Use of collaborative web tools can be slow and lag intermittently. Other times it's fine.
In addition, my family is having trouble with online gaming both in the game itself and in their communication apps.
A tech came out to our house and made some improvements to the signal we were getting from the source to our modem, and while that seemed to help, it did not fully solve the problem. We have since replaced the modem and the router, but the problem still remains. I can't seem to get another tech appointment set up via the chat service on the xfinity site, so I'm here asking for help instead. We don't know what else to try. I've worked from home for years now and never had this issue until the past month or so.
And we have already tried all the troubleshooting lists posted. Still no help.
XfinityEva
Official Employee
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1.8K Messages
29 days ago
Hello there! Thank you so much for taking the time to share the details of your connectivity concerns. I can imagine that is a frustrating situation especially with working and gaming! Sounds like you have taken all the right steps and it may be time we set up a follow up for this since it is ongoing. We ask that you please send us a direct message with your full name and service address to get started here.
To send a direct message:
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EG
Expert
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111.5K Messages
29 days ago
@user_xgc83a @XfinityEva
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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