1 Message
Internet keeps dropping off.
Twice technicians have come out to my house and both times they did nothing. Ever time the wind blows I lose connection. I need the wire replaced coming from the pole to my house.
1 Message
Twice technicians have come out to my house and both times they did nothing. Ever time the wind blows I lose connection. I need the wire replaced coming from the pole to my house.
EG
Expert
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110K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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44 Messages
7 days ago
Hi @user_6n9n9y, I truly understand your concerns, I would not like it if every time the wind blows my service is interrupted. I'd be extremely annoyed. How long have you been having those issues with intermittent internet connection? Do you only notice the issues when there is strong wind?
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