fedup978's profile

Contributor

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291 Messages

Friday, October 25th, 2024 3:29 PM

Internet keeps dropping intermittently since recent node updates in my area.

Internet connections keep dropping intermittently since recent upgrades were done in our area.  The upgrades were suppose to provide better service but I have not seen anything getting better.  In fact the intermittent outages seem to be happening more frequently.  The network will drop for several minutes and then come back.  It is becoming a real pain.

Visitor

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4 Messages

29 days ago

Same here. I am good at diagnosing things gone wrong on my pc. But the past two days are out of control. In and out losing connections. Half the time I see an unidentified network instead of mine. I followed all of the suggestions I could find online. But no success. Unplugged the router...which is fairly new. Plugged back in after 15 seconds. And even waited two minutes before rebooting. No luck. Rebooted my pc. Okay...it looks good. But 5 minutes later I have lost the connection. Reset the network adapters. Even restored a recent backup image hoping that would solve my problem. It hasn't. 

Visitor

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4 Messages

@user_c4e879​ 

Windows 11 24H2 is causing some huge issues with Internet connectivity.

1 Message

28 days ago

Internet has been out for about 4hrs now. What the is going on?

Official Employee

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2K Messages

Hello, @user_iv6jsf have you continued to experience service interruptions? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

28 days ago

Same issue happening in Chicago. Last night into today has been the worst. Constant drops every hour since 11pm last night ranging from 5 minutes up to 10. All CS could do is “escalate” the issue and offer credits…. I really just want this fixed, but they seem more focused on trying to pitch me their “reliable” mobile service. What a shame these ISPs have monopolies in certain neighborhoods over here 

Visitor

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4 Messages

I am under Unidentified Network at this moment. If I check back later or reboot my PC it will show my personal network. And then switch back to Unidentified. The 3rd day now. At first I thought it was a Tuesday Microsoft Update that caused it. I uninstalled it. That wasn't the problem. 

Official Employee

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1.2K Messages

Hello user_5d9b8c! Thanks for reaching out to us on our Xfinity Forum! I'm so sorry to read of the trouble you have been having with the intermittent internet connection. Working from home and recently surviving the network upgrade in our area, I know how frustrating that can be! I'm sorry for the service trouble and for the lack of support. That does not help the situation in any way. Please allow me to assist and dig into the ongoing interruptions. Send us a direct message with your name and service address, so I can investigate the trouble. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

28 days ago

Same thing happening, I left for a work trip, come back to Portland, and suddenly my internet is dropping every 5 minutes or so.

Official Employee

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1.6K Messages

 

user_1a61f9 If you are still having issues with your connect please let us know. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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