Visitor

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1 Message

Monday, February 16th, 2026 5:28 PM

Internet keeps dropping in and out

Internet keeps dropping in and out past few days. 

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Expert

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116.6K Messages

27 days ago


First. When these outages occur, are they being officially indicated with any info about them here ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

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1.2K Messages

25 days ago

@user_m8kdlp Have you gotten a chance to check out this awesome troubleshooting tips post by one of our awesome community experts? Let us know what troubleshooting steps you've taken from your end and if you're still experiencing the connection issue.

Expert

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116.6K Messages

25 days ago

@user_m8kdlp 

Were you able to find any outage info on that site or in the app ?

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