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user_8e1954
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2 Messages

Saturday, September 28th, 2024 7:51 PM

Internet keeps dropping - have to reboot Comcast router many times every day

Help! I've been having this problem for over 8 months, chat tech support says no problems found, yet rebooting is the only thing that temporarily fixes things. I pay for internet and for renting the Comcast router modem.   I suspect it's a problem at the box at the pole (this happened like 15+ yrs ago as water/moisture got in the box and the replaced it).  Can you help please?  Thank you!  

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1 month ago

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XfinityMarcus

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968 Messages

1 month ago

user_8e1954 thank you for using the Community Forums page to reach out, I would be happy to assist you with your internet connection concerns. I know how important working service is as someone who uses the internet daily and 8 months is far too long for an ongoing issue. Outside of restarting the equipment, what troubleshooting steps have you completed using theXfinity Support site?

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user_8e1954

Visitor

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2 Messages

@XfinityMarcus​ hello - tried everything including turning off power to house - I finally got a text msg to schedule a tech who should be here in next 2 hrs ( have never been able to schedule via answers to your chat app) - hopefully solved today - thank you for reaching out to help - I’ve had Xfinty/Comcast for 25+ yrs!

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1 month ago

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XfinityChristy

Official Employee

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1.6K Messages

 

user_8e1954 That is great news, thank you for the update. Our team will follow up with you later today to see how that appointment went. If you need anything before then, please let us know. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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XfinityEricB

Official Employee

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1.6K Messages

 

user_8e1954 Has the tech arrived, and repaired the issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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