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garyml1
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3 Messages

Monday, August 26th, 2024 9:54 PM

Internet keeps dropping for short periods

I'm just trying to find out how to talk to a person. We've done all testing with the "xfinity assistant" and I'm not getting anywhere. The connection is good 99.9 percent of the time. The drops are super quick but making the gamer in the house nuts. It's also affecting those working from home. 

Question

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Updated 

3 months ago

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tristan001

1 Message

3 months ago

I'm having the same issue, the connection drops nearly exactly once a minute, but the speed is great in between drops. I cannot participate in voice calls or conferences. 

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user_obu0v4

1 Message

3 months ago

Xfinity/Comcast Corporate doesn't care.  They are way more concerned with social/political issues than they are with providing reliable service to their customers.  Same problems here.  If they did they would be reachable on demand with a live support tech and they would fix the problem, not hide behind chatbots and layers of infuriating telephone prompts which always seem to ask a question that has nothing to do with any real problem. 

(edited)

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XfinityShawn

Official Employee

 • 

1.1K Messages

3 months ago

 

garyml1 I can definitely relate to your issue as I work from home as well. How long has this been going on for? Also, when does the drop usually happen or is it random? 

 

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garyml1

3 Messages

@XfinityShawn​ it happens throughout the day maybe 5-10 times while working from home. When it gets bad is in the evening when all 4 adults are home. From around 6 to 10 pm it’s dropping 10 times on average. My son said when it’s not dropping the latency is terrible. 

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3 months ago

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XfinityShawn

Official Employee

 • 

1.1K Messages

 

garyml1 That is a lot of disconnects. Since you tried some troubleshooting already, we can help you further on our end.  To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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EG

Expert

 • 

107.2K Messages

3 months ago

@garyml1 @XfinityShawn 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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garyml1

3 Messages

3 months ago

Expert???? Took 5 days to finally get not a solution but a tech visit. Which is in a week. I wish there more competition!!!

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0

user_ymnngc

1 Message

3 months ago

My Xfinity/Comcast also drops out and I'll get the No Internet Connection pop-up banner.  Happens on multiple computers and happens often and then when it does work it's very slow.  Who can help fix this?  

1

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XfinityWilliam

Official Employee

 • 

1K Messages

Hello user_ymnngc. If you interent keeps dropping, we can take a closer look at this concern and see what is going on. 

 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

EG

Expert

 • 

107.2K Messages

3 months ago

@user_ymnngc 

Please create a new topic of your own here on this board detailing your issue. Thanks. 


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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user_3s8yjb

2 Messages

3 months ago

Hi all.

I came here excited for maybe an answer. We've been having this same problem for about a month now, pages freeze for no reason and just sit locked until a timeout error. Then poof it refreshes itself. 

Comcast xfinity's support system -for lack of better words- [Edited: Language] 

About 300 dollars a month for [Edited: Language] service and [Edited: Language] support.

'Merica

(edited)

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user_hgamnt

1 Message

Same thing here: drops once in a while, a couple of times per hour maybe, for 1 to 2 minutes. My XB is in bridge mode and from the router I can see the 4th link goes down. Tried to explain that to support but they have no networking knowledge. They "sent a signal" which basically instructs the modem to factory reset, but that's it. 

They will now send a tech, when the only thing needed is to pull the logs from that crappy XB thing and see what was happening.

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3 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_3s8yjb, thank you for taking the time to reach out on social media.  I understand your concern with the connection, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_hgamnt , thank you for taking the time to reach out on social media.  I understand your concern with the connection, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

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