Internet keeps dropping and reconnecting, as well as lagging.

I use a desktop computer at my home and its connected to the nearby router by ethernet, ever since I got this modem the internet will cut out at random times in the day for anywhere from 1-5 minutes or spike in lag several times a minute. The equipment I'm using is what was provided by Xfinity, and I have had technicians out three times to replace the wiring and router itself so all of it is brand new and should be working.

I checked my event logs and saw this:

[OneWifi][7617]: Wifi VAP is set to down	2026/6/19 11:42:28	Notice
[OneWifi][7617]: WiFi radio radio2 is set to UP	2026/6/19 11:42:28	Notice
[OneWifi][7617]: Wifi VAP is set to down	2026/6/19 11:42:27	Notice
[OneWifi][7617]: WiFi radio radio1 is set to UP	2026/6/19 11:42:27	Notice
[OneWifi][7617]: WiFi radio radio3 is set to UP	2026/6/19 11:39:08	Notice
[OneWifi][7617]: KeyPassphrase Changed	2026/6/19 11:39:06	Notice
[OneWifi][7617]: WiFi radio radio3 is set to UP	2026/6/19 11:39:06	Notice
[OneWifi][7617]: WiFi radio radio2 is set to UP	2026/6/19 11:39:04	Notice
[OneWifi][7617]: Wifi VAP is set to down	2026/6/19 11:39:01	Notice
[OneWifi][7617]: WiFi radio radio1 is set to UP	2026/6/19 11:39:01	Notice
[OneWifi][7617]: WiFi radio radio2 is set to UP	2026/6/19 11:38:57	Notice
[OneWifi][7617]: Wifi VAP is set to down	2026/6/19 11:38:55	Notice
[OneWifi][7617]: WiFi radio radio1 is set to UP	2026/6/19 11:38:55	Notice
[OneWifi][7617]: Wifi VAP Changed to UP	2026/6/19 11:38:53	Notice
[OneWifi][7617]: WiFi radio radio2 is set to UP	2026/6/19 11:38:53	Notice
[OneWifi][7617]: Wifi VAP Changed to UP	2026/6/19 11:38:51	Notice
[OneWifi][7617]: WiFi radio radio1 is set to UP	2026/6/19 11:38:51	Notice
[OneWifi][8736]: Wifi VAP is set to down	2026/6/19 05:16:52	Notice
[OneWifi][8736]: WiFi radio radio2 is set to UP	2026/6/19 05:16:52	Notice
[OneWifi][8736]: Wifi VAP is set to down	2026/6/19 05:16:51	Notice

This is just one of the days, the issue seems to be the exact same or nearly so as this post; https://forums.xfinity.com/conversations/your-home-network/internet-and-network-keeps-dropping-cant-work-from-home/67e1854d0e945021f73ad32b

Calling employees and having technicians visit has done nothing for me and wasted their time as well, I just want to use my internet reliably for work and for fun.

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CWFWRE

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3 Messages

2 days ago

If it helps in any way, this is what was in the network section on the admin bit.

Downstream	Channel Bonding Value
Channel ID	5	1	2
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	549 MHz	525 MHz	531 MHz	537 MHz	543 MHz	555 MHz	561 MHz	567 MHz	573 MHz	579 MHz	585 MHz	591 MHz	597 MHz	603 MHz	609 MHz	615 MHz	621 MHz	627 MHz	633 MHz	495 MHz	507 MHz	513 MHz	519 MHz	471 MHz	477 MHz	483 MHz	489 MHz	447 MHz	453 MHz	459 MHz	465 MHz	762000000
SNR	40.3 dB	42.3 dB	40.3 dB	41.3 dB	41.7 dB	41.1 dB	41.5 dB	40.5 dB	41.6 dB	41.3 dB	40.7 dB	41.6 dB	41.6 dB	41.1 dB	41.4 dB	41.5 dB	41.1 dB	41.4 dB	40.9 dB	42.2 dB	42.5 dB	41.1 dB	41.6 dB	42.7 dB	42.9 dB	41.4 dB	42.8 dB	40.5 dB	41.8 dB	42.8 dB	41.8 dB	40.2 dB
Power Level	6.6 dBmV	6.6 dBmV	6.6 dBmV	6.5 dBmV	6.5 dBmV	6.7 dBmV	6.7 dBmV	6.7 dBmV	6.6 dBmV	6.3 dBmV	6.1 dBmV	5.8 dBmV	5.6 dBmV	5.4 dBmV	5.1 dBmV	4.9 dBmV	4.7 dBmV	4.4 dBmV	4.3 dBmV	7.1 dBmV	6.9 dBmV	6.9 dBmV	6.8 dBmV	7.6 dBmV	7.6 dBmV	7.5 dBmV	7.4 dBmV	8.0 dBmV	7.8 dBmV	7.6 dBmV	7.4 dBmV	3.9 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM

Upstream	Channel Bonding Value
Channel ID	1	2	3
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	10 MHz	16 MHz	22 MHz	29 MHz	35 MHz	40 MHz
Symbol Rate	2560	5120	5120	5120	5120	2560
Power Level	35.0 dBmV	38.8 dBmV	35.3 dBmV	35.0 dBmV	34.5 dBmV	32.5 dBmV
Modulation	QAM	QAM	QAM	QAM	QAM	QAM
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA	ATDMA	ATDMA

CM Error Codewords
Channel ID	5	1	2
Unerrored Codewords	3708081648	3711153027	3711106939	3711195831	3711335890	3711357828	3711372109	3711395837	3711416969	3711438705	3711464016	3711485374	3711503195	3711531908	3711558417	3711580946	3711601909	3711620697	3711644569	3691224493	3711981421	3711995917	3707991360	2184881950	3707953437	3707971985	3707993085	3708016347	3708030772	3708084163	3708070357	3708081648
Correctable Codewords	11720	14319	13380	13669	13852	12148	11642	11305	11524	11530	10703	10734	10322	10613	10354	10217	10243	10282	9947	12238	12227	12173	11370	2123098102	11353	12619	11769	11648	12319	12983	12430	11720
Uncorrectable Codewords	14308	15332	14745	14399	14611	14430	14546	14273	14175	14216	14649	14487	14099	13994	13912	13637	13794	13548	14084	14464	14720	14635	13923	24205	14275	14506	14423	14230	15250	15541	14017	14308

(edited)

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C

CWFWRE

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3 Messages

3 hours ago

Update: I had to factory reset the new router and past that it is still going down several times a day, I'm nearly sure it has to be an issue with either the main line or the neighbors before me on my block. What do I do about this?

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CWFWRE

Internet keeps dropping and reconnecting, as well as lagging.

CWFWRE

CWFWRE

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