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Friday, May 31st, 2024 1:45 AM

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Internet keeps cutting out

Ethernet and WiFi won’t work for more than 5 minutes. Keep resetting modem with no luck.

Official Employee

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1.3K Messages

11 months ago

dvank Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Expert

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110.1K Messages

11 months ago

@XfinityBrianH 

Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit. 

Expert

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110.1K Messages

11 months ago

@dvank @XfinityBrianH 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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