Skip to main content

    Support

    Offers

U
user_lsz8zq
1st Topic

1 Message

Sunday, December 15th, 2024 8:50 PM

Internet keeps crashing after hurricane Milton broke a telephone pole.

I need a service technician to come out and check the cable lines on the poles. My internet keeps crashing over and over especially when the wind blows. I have just purchased a new TV, Modem/Router and ethernet cable. I cannot get through to a real person and my issue is not addressed by the Chat Bot. I have reset everything over and over. Can anyone tell me how to get a service call for the outside lines?

Question

 • 

Updated 

4 months ago

27

1

0

XfinityEva

Official Employee

 • 

1.6K Messages

4 months ago

Hi there! Thank you for taking a moment to contact us through Xfinity Forums. Are you still having issues scheduling a service appointment? If so, we can help. Please send us a direct message with your full name and service address. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

0

0

forum icon

New to the Community?

Start Here