Regular Visitor
•
2 Messages
Internet keep disconnecting
My internet keep disconnecting again and again after every 2 Hours or so. I have 2 different technitians visting me. First one changed the cable out, this made my internet worst, it keep disconnecting every minute and modem keep restarting automatically. Second technitian came next day and he told cable connection outside was not good, it was connecting on one chanell and as per him he corrected it. After his visit my internet was good for 2 hours then it is worst again.
It keep disconnecting every 2 or 3 minutes and restarting my modem automatically:
Please help. I have work from home and i cannot be without internet 😞
Downstream
| DCID | Freq | Power | SNR | Modulation | Octets | Correcteds | Uncorrectables | |
| Downstream 1 | 10 | 555.00 MHz | 3.40 dBmV | 38.61 dB | 256QAM | 288002 | 27 | 25 |
| Downstream 2 | 11 | 561.00 MHz | 3.10 dBmV | 38.61 dB | 256QAM | 112427 | 11 | 27 |
| Downstream 3 | 12 | 567.00 MHz | 3.20 dBmV | 38.61 dB | 256QAM | 115218 | 7 | 27 |
| Downstream 4 | 13 | 573.00 MHz | 3.00 dBmV | 38.61 dB | 256QAM | 155045 | 8 | 27 |
| Downstream 5 | 14 | 579.00 MHz | 3.10 dBmV | 38.61 dB | 256QAM | 95119 | 9 | 28 |
| Downstream 6 | 15 | 585.00 MHz | 2.90 dBmV | 38.61 dB | 256QAM | 85972 | 8 | 28 |
| Downstream 7 | 16 | 591.00 MHz | 2.80 dBmV | 38.98 dB | 256QAM | 143161 | 12 | 23 |
| Downstream 8 | 17 | 597.00 MHz | 2.80 dBmV | 38.98 dB | 256QAM | 114342 | 5 | 29 |
| Downstream 9 | 18 | 603.00 MHz | 3.00 dBmV | 38.61 dB | 256QAM | 132434 | 8 | 25 |
| Downstream 10 | 19 | 609.00 MHz | 2.80 dBmV | 38.61 dB | 256QAM | 157180 | 7 | 32 |
| Downstream 11 | 20 | 615.00 MHz | 2.60 dBmV | 38.61 dB | 256QAM | 230773 | 15 | 25 |
| Downstream 12 | 21 | 621.00 MHz | 2.40 dBmV | 38.61 dB | 256QAM | 117765 | 6 | 28 |
| Downstream 13 | 22 | 627.00 MHz | 2.70 dBmV | 38.98 dB | 256QAM | 178846 | 7 | 26 |
| Downstream 14 | 23 | 633.00 MHz | 2.70 dBmV | 38.61 dB | 256QAM | 186905 | 32 | 0 |
| Downstream 15 | 31 | 675.00 MHz | 2.00 dBmV | 38.61 dB | 256QAM | 132985 | 8 | 29 |
| Downstream 16 | 32 | 681.00 MHz | 2.10 dBmV | 38.61 dB | 256QAM | 132404 | 4 | 30 |
Upstream
| UCID | Freq | Power | Channel Type | Symbol Rate | Modulation | |
| Upstream 1 | 75 | 23.70 MHz | 38.00 dBmV | DOCSIS2.0 (ATDMA) | 5120 kSym/s | 64QAM |
| Upstream 2 | 74 | 30.10 MHz | 41.00 dBmV | DOCSIS2.0 (ATDMA) | 5120 kSym/s | 64QAM |
| Upstream 3 | 73 | 36.50 MHz | 40.00 dBmV | DOCSIS2.0 (ATDMA) | 5120 kSym/s | 64QAM |
| Status |
| System Uptime: | 0 d: 0 h: 04 m |
| Computers Detected: | staticCPE(1), dynamicCPE(0) |
| CM Status: | OPERATIONAL |
| Time and Date: | Sun 2020-05-31 14:31:40 |
| Interface Parameters |
| Interface Name | Provisioned | State | Speed (Mbps) | MAC address |
| LAN Port 1 | Disabled | Down | ----- | 14:C0:3E:A6:5B:0C |
| LAN Port 2 | Enabled | Up | 10(Half) | 14:C0:3E:A6:5B:0C |
| LAN Port 3 | Disabled | Down | ----- | 14:C0:3E:A6:5B:0C |
| LAN Port 4 | Enabled | Down | ----- | 14:C0:3E:A6:5B:0C |
| CABLE | Enabled | Up | ----- | 14:C0:3E:A6:5B:0D |
| DOCSIS(CM) Events |
| Date Time | Event ID | Event Level | Description |
| 5/31/2020 13:52 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 13:57 | 82000400 | 3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 1/1/1970 0:01 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 13:59 | 73040100 | 6 | TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:02 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:03 | 84000500 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:04 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:05 | 82000300 | 3 | Ranging Request Retries exhausted;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:05 | 82000600 | 3 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:06 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:10 | 73040100 | 6 | TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:12 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:18 | 82000400 | 3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 1/1/1970 0:01 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:20 | 73040100 | 6 | TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:21 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:26 | 82000400 | 3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:28 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:28 | 73040100 | 6 | TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
| 5/31/2020 14:30 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0; |
CM State:Docsis-Data Reg Complete
| Docsis-Downstream Scanning | Completed |
| Docsis-Downstream Ranging | Completed |
| Docsis-Upstream Ranging | Completed |
| Docsis-DHCP | Completed |
| Docsis-TFTP | Completed |
| Docsis-Data Reg Complete | Completed |
TOD State:
| Time of Day | Retrieved |
BPI State:
| BPI Status | Enabled, Authorized |
DHCP Attempts to obtain CM IP Address:
| IPv4 Attempt(s) | 0 |
| IPv6 Attempt(s) | 1 |
tariqgill
Regular Visitor
•
2 Messages
5 years ago
Latest logs:
Downstream
DCID
Freq
Power
SNR
Modulation
Octets
Correcteds
Uncorrectables
Downstream 1
9
549.00 MHz
2.20 dBmV
38.61 dB
256QAM
736424
20
53
Downstream 2
11
561.00 MHz
1.90 dBmV
38.61 dB
256QAM
514150
329
823
Downstream 3
12
567.00 MHz
2.00 dBmV
38.61 dB
256QAM
539623
17
60
Downstream 4
13
573.00 MHz
1.90 dBmV
38.61 dB
256QAM
580118
15
59
Downstream 5
14
579.00 MHz
2.00 dBmV
38.98 dB
256QAM
600976
20
52
Downstream 6
15
585.00 MHz
1.90 dBmV
38.61 dB
256QAM
718950
22
58
Downstream 7
16
591.00 MHz
1.80 dBmV
38.61 dB
256QAM
696829
16
69
Downstream 8
17
597.00 MHz
1.80 dBmV
38.61 dB
256QAM
736754
20
58
Downstream 9
18
603.00 MHz
1.90 dBmV
38.98 dB
256QAM
849166
16
56
Downstream 10
19
609.00 MHz
1.80 dBmV
37.64 dB
256QAM
812264
74
1047
Downstream 11
22
627.00 MHz
1.70 dBmV
38.61 dB
256QAM
805147
117
1090
Downstream 12
27
651.00 MHz
1.40 dBmV
38.61 dB
256QAM
731632
14
64
Downstream 13
28
657.00 MHz
1.20 dBmV
38.61 dB
256QAM
713261
100
1022
Downstream 14
29
663.00 MHz
1.00 dBmV
38.61 dB
256QAM
641382
26
61
Downstream 15
31
675.00 MHz
1.10 dBmV
38.61 dB
256QAM
757343
74
1222
Downstream 16
32
681.00 MHz
1.10 dBmV
38.98 dB
256QAM
736526
141
1065
Top of Form
Reset FEC Counters
Bottom of Form
Upstream
UCID
Freq
Power
Channel Type
Symbol Rate
Modulation
Upstream 1
75
23.70 MHz
43.50 dBmV
DOCSIS2.0 (ATDMA)
5120 kSym/s
64QAM
Upstream 2
74
30.10 MHz
38.75 dBmV
DOCSIS2.0 (ATDMA)
5120 kSym/s
64QAM
Upstream 3
73
36.50 MHz
37.50 dBmV
DOCSIS2.0 (ATDMA)
5120 kSym/s
64QAM
Status
System Uptime:
0 d: 0 h: 06 m
Computers Detected:
staticCPE(1), dynamicCPE(0)
CM Status:
OPERATIONAL
Time and Date:
Mon 2020-06-01 12:31:15
Interface Parameters
Interface Name
Provisioned
State
Speed (Mbps)
MAC address
LAN Port 1
Disabled
Down
-----
14:C0:3E:A6:5B:0C
LAN Port 2
Enabled
Up
100(Full)
14:C0:3E:A6:5B:0C
LAN Port 3
Disabled
Down
-----
14:C0:3E:A6:5B:0C
LAN Port 4
Enabled
Down
-----
14:C0:3E:A6:5B:0C
CABLE
Enabled
Up
-----
14:C0:3E:A6:5B:0D
DOCSIS(CM) Events
Date Time
Event ID
Event Level
Description
5/31/2020 20:19
82000400
3
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01
82000200
3
No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
5/31/2020 20:23
73040100
6
TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 11:26
82000200
3
No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 11:27
82000300
3
Ranging Request Retries exhausted;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 11:27
82000600
3
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 11:27
82000200
3
No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 11:32
73040100
6
TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 11:59
82000200
3
No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 12:00
82000300
3
Ranging Request Retries exhausted;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 12:00
82000600
3
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 12:00
82000200
3
No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 12:04
82000400
3
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 12:07
73040100
6
TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 12:22
82000200
3
No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 12:23
82000300
3
Ranging Request Retries exhausted;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 12:23
82000600
3
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 12:23
82000200
3
No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 12:27
73040100
6
TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
6/1/2020 12:31
84000700
5
RCS Partial Service;CM-MAC=14:c0:3e:a6:5b:0d;CMTS-MAC=00:01:5c:86:26:4f;CM-QOS=1.1;CM-VER=3.0;
0
0
CCAmir
Gold Problem Solver
•
7.2K Messages
5 years ago
Hello tariqgill, thank you for taking the time out of your day to create a post. I replied to your private message you can reach back out to me there for further assistance.
2
0