Visitor
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1 Message
Internet issues
My internet has been down since yesterday. I live in a community managed WiFi apartment complex. My access point is down with no lights on. Xfinity will not send a tech out and just keeps rerouting me and telling me they will call back. I work from home and need internet service.
EG
Expert
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118.5K Messages
29 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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1.3K Messages
17 minutes ago
Good morning @user_mhrxa. That all sounds very frustrating. WE would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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