Internet Issues

I've been getting ping spikes and random short bursts of slow internet for the past week or two. I've tried getting support through talking to an agent and had my modem replaced, but I'm still getting those issues. I've also tried running a tracert to google's dns (8.8.8.8) and got these results:

  1     5 ms     1 ms     1 ms  10.0.0.1
  2    21 ms    19 ms    11 ms  10.28.130.171
  3    22 ms    21 ms    16 ms  po-54-rur402.northfayette.pa.pitt.comcast.net [96.216.143.229]
  4    16 ms    11 ms    23 ms  po-400-xar02.northfayette.pa.pitt.comcast.net [96.216.142.249]
  5    13 ms    17 ms   102 ms  po-2-xar01.northfayette.pa.pitt.comcast.net [96.108.66.121]
  6    80 ms    15 ms    20 ms  be-30-ar01.northfayette.pa.pitt.comcast.net [96.216.143.233]
  7    24 ms    24 ms    21 ms  be-31611-cs01.newark.nj.ibone.comcast.net [96.110.42.17]
  8    21 ms    29 ms    24 ms  be-3211-pe11.111eighthave.ny.ibone.comcast.net [96.110.34.22]
  9     *        *        *     Request timed out.
 10    52 ms    24 ms    27 ms  142.251.225.89
 11    29 ms    37 ms    27 ms  216.239.43.63
 12    21 ms    23 ms    28 ms  dns.google [8.8.8.8]

  1     6 ms     2 ms     1 ms  10.0.0.1
  2    13 ms    18 ms    14 ms  10.28.130.171
  3    28 ms    11 ms    30 ms  po-54-rur402.northfayette.pa.pitt.comcast.net [96.216.143.229]
  4    38 ms   157 ms    14 ms  po-400-xar02.northfayette.pa.pitt.comcast.net [96.216.142.249]
  5    11 ms    10 ms    17 ms  po-2-xar01.northfayette.pa.pitt.comcast.net [96.108.66.121]
  6   252 ms    11 ms    16 ms  be-30-ar01.northfayette.pa.pitt.comcast.net [96.216.143.233]
  7   214 ms   126 ms    21 ms  be-31611-cs01.newark.nj.ibone.comcast.net [96.110.42.17]
  8    24 ms    24 ms    22 ms  be-3211-pe11.111eighthave.ny.ibone.comcast.net [96.110.34.22]
  9     *        *        *     Request timed out.
 10    39 ms    78 ms   125 ms  142.251.225.89
 11    21 ms    22 ms    20 ms  216.239.43.63
 12    27 ms    44 ms    29 ms  dns.google [8.8.8.8]