internet issues

I am on my 4th service call and the issues continue. see below for more info.

Connection

Startup Sequence

Startup Step	Status	Comment
Acquire Downstream Channel	423000000 Hz	Locked
Upstream Connection	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+

Connection Status

System Up Time	0 days 10h:13m:45s
Network Access	Allowed

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	4	423.0	5.9	42.6	107	24
2	Locked	QAM256	1	405.0	5.8	42.7	127	41
3	Locked	QAM256	2	411.0	5.8	42.5	94	55
4	Locked	QAM256	3	417.0	5.9	42.7	107	29
5	Locked	QAM256	5	429.0	5.9	42.5	135	0
6	Locked	QAM256	6	435.0	5.8	42.5	144	15
7	Locked	QAM256	7	441.0	5.6	42.5	115	0
8	Locked	QAM256	8	447.0	5.6	42.5	128	1
9	Locked	QAM256	9	453.0	5.5	42.5	93	14
10	Locked	QAM256	10	459.0	5.6	42.5	101	0
11	Locked	QAM256	11	465.0	5.8	42.5	83	0
12	Locked	QAM256	12	471.0	6.1	42.6	102	0
13	Locked	QAM256	13	477.0	6.4	42.5	73	0
14	Locked	QAM256	14	483.0	6.5	42.6	108	0
15	Locked	QAM256	15	489.0	6.3	42.5	79	0
16	Locked	QAM256	16	495.0	6.6	42.6	89	19
17	Locked	QAM256	17	501.0	6.8	42.5	138	8
18	Locked	QAM256	18	507.0	6.8	42.6	121	0
19	Locked	QAM256	19	513.0	6.6	42.6	85	0
20	Locked	QAM256	20	519.0	6.1	42.4	30	0
21	Locked	QAM256	21	525.0	6.4	42.6	56	0
22	Locked	QAM256	22	531.0	6.7	42.5	26	0
23	Locked	QAM256	23	537.0	6.5	42.4	4	0
24	Locked	QAM256	24	543.0	6.4	42.3	49	0
25	Locked	QAM256	25	555.0	5.5	42.0	21	0
26	Locked	QAM256	26	561.0	5.5	42.0	89	0
27	Locked	QAM256	27	567.0	5.8	42.1	117	0
28	Locked	QAM256	28	573.0	7.0	42.3	99	18
29	Locked	QAM256	29	579.0	8.3	42.7	45	20
30	Locked	QAM256	30	585.0	8.5	42.6	71	0
31	Locked	QAM256	31	591.0	7.3	42.2	11	0
32	Locked	QAM256	32	597.0	5.3	41.5	31	0
33	Locked	OFDM PLC	193	805.0	6.9	41.7	281987315	0

Upstream Bonded Channels

Channel	Lock Status	Channel Type	Channel ID	Symb. Rate (Ksym/sec)	Freq. (MHz)	Pwr (dBmV)
1	Locked	SC-QAM	17	5120	16.4	42.8
2	Locked	SC-QAM	18	5120	22.8	42.8
3	Locked	SC-QAM	19	5120	29.2	42.3
4	Locked	SC-QAM	20	5120	35.6	41.3
5	Locked	SC-QAM	21	2560	40.4	42.0
6	Locked	SC-QAM	22	2560	10.4	43.3

Event Log

Time	Priority	Description
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"]-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
11:01:32 Thu Aug 14 2025	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
16:01:14 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
16:01:14 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
16:29:05 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
16:29:05 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
16:29:16 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
16:29:16 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
16:29:16 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
16:29:16 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
16:29:16 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
16:29:16 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
16:29:16 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
16:29:16 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:55 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:55 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:55 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:55 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:56 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:56 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:56 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:56 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:56 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:56 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:56 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:56 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:56:24 Thu Aug 14 2025	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:57:33 Thu Aug 14 2025	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

I have a MB8611 modem. I need advanced help.

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U

user_xotkuv

Visitor

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4 Messages

9 days ago

10 hours later here my new readout

Event Log

Time	Priority	Description
16:29:16 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
16:29:16 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
16:29:16 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
16:29:16 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
16:29:16 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:55 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:55 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:55 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:55 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:56 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:56 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:56 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:56 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:56 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:56 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:15:56 Thu Aug 14 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:15:56 Thu Aug 14 2025	Warning (5)	Dynamic Range Window violation
19:56:24 Thu Aug 14 2025	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
19:57:33 Thu Aug 14 2025	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
06:33:07 Fri Aug 15 2025	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"]CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
06:33:07 Fri Aug 15 2025	Warning (5)	Dynamic Range Window violation
06:33:07 Fri Aug 15 2025	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
06:33:07 Fri Aug 15 2025	Warning (5)	Dynamic Range Window violation
06:33:07 Fri Aug 15 2025	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
06:33:07 Fri Aug 15 2025	Warning (5)	Dynamic Range Window violation
06:33:07 Fri Aug 15 2025	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
06:33:07 Fri Aug 15 2025	Warning (5)	Dynamic Range Window violation
06:36:28 Fri Aug 15 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
06:36:28 Fri Aug 15 2025	Warning (5)	Dynamic Range Window violation
06:36:28 Fri Aug 15 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
06:36:28 Fri Aug 15 2025	Warning (5)	Dynamic Range Window violation
07:15:33 Fri Aug 15 2025	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

Startup Sequence

Startup Step	Status	Comment
Acquire Downstream Channel	423000000 Hz	Locked
Upstream Connection	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+

Connection Status

System Up Time	0 days 20h:18m:53s
Network Access	Allowed

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	4	423.0	6.4	42.7	276	295
2	Locked	QAM256	1	405.0	6.4	42.8	328	323
3	Locked	QAM256	2	411.0	6.4	42.6	271	338
4	Locked	QAM256	3	417.0	6.4	42.7	249	343
5	Locked	QAM256	5	429.0	6.2	42.6	347	266
6	Locked	QAM256	6	435.0	6.1	42.6	382	266
7	Locked	QAM256	7	441.0	5.9	42.4	354	230
8	Locked	QAM256	8	447.0	5.9	42.4	287	243
9	Locked	QAM256	9	453.0	5.8	42.3	190	252
10	Locked	QAM256	10	459.0	5.9	42.4	303	161
11	Locked	QAM256	11	465.0	5.8	42.3	258	154
12	Locked	QAM256	12	471.0	6.2	42.5	264	125
13	Locked	QAM256	13	477.0	6.6	42.5	208	128
14	Locked	QAM256	14	483.0	6.8	42.5	228	145
15	Locked	QAM256	15	489.0	7.0	42.6	270	74
16	Locked	QAM256	16	495.0	7.1	42.7	185	188
17	Locked	QAM256	17	501.0	7.0	42.6	316	111
18	Locked	QAM256	18	507.0	7.0	42.7	236	155
19	Locked	QAM256	19	513.0	6.9	42.6	191	169
20	Locked	QAM256	20	519.0	6.6	42.5	161	149
21	Locked	QAM256	21	525.0	6.8	42.6	196	92
22	Locked	QAM256	22	531.0	7.1	42.7	234	49
23	Locked	QAM256	23	537.0	7.1	42.5	145	123
24	Locked	QAM256	24	543.0	7.2	42.5	237	72
25	Locked	QAM256	25	555.0	6.9	42.5	209	37
26	Locked	QAM256	26	561.0	7.0	42.4	282	46
27	Locked	QAM256	27	567.0	7.2	42.6	310	63
28	Locked	QAM256	28	573.0	7.5	42.5	257	114
29	Locked	QAM256	29	579.0	7.8	42.5	184	149
30	Locked	QAM256	30	585.0	7.9	42.5	219	146
31	Locked	QAM256	31	591.0	7.8	42.5	106	184
32	Locked	QAM256	32	597.0	7.4	42.3	126	205
33	Locked	OFDM PLC	193	805.0	7.3	41.6	492521433	0

Upstream Bonded Channels

Channel	Lock Status	Channel Type	Channel ID	Symb. Rate (Ksym/sec)	Freq. (MHz)	Pwr (dBmV)
1	Locked	SC-QAM	17	5120	16.4	43.0
2	Locked	SC-QAM	18	5120	22.8	42.8
3	Locked	SC-QAM	19	5120	29.2	42.5
4	Locked	SC-QAM	20	5120	35.6	41.3
5	Locked	SC-QAM	21	2560	40.4	42.0
6	Locked	SC-QAM	22	2560	10.4	43.5

things seem to be getting worst. please help

(edited)

1

0

XfinityShawn

Official Employee

•

1.8K Messages

user_xotkuv My team can help you further on our end since you mentioned having multiple technician visits.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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8 days ago

0

EG

Expert

•

112.8K Messages

7 days ago

@user_xotkuv @XfinityShawn

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

0

U

user_xotkuv

Visitor

•

4 Messages

7 days ago

On my latest Tec (Jason) visit, replaced all end fittings, verified signal strength at all points and noticed something that the other Tec's missed. The line that runs from the box on the side of the house (install 7 months ago during new service setup) and over top and down the other side was under ground (jell pack) line. Here in Arizona roofs get hot and the jell was leaking out the end fittings creating shorts and disruptions. Its only been a day but no errors or uncorrected as of yet.

Thank you Jason.

2

0

U

user_xotkuv

Visitor

•

4 Messages

3 days ago

Awwww things went down hill over the last few days,

Event Log

Time	Priority	Description
18:41:41 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=CM-QOS=1.1;CM-VER=3.1;
18:41:41 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
18:56:06 Wed Aug 20 2025	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-;CM-QOS=1.1;CM-VER=3.1;
19:17:33 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=-QOS=1.1;CM-VER=3.1;
19:17:33 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
19:44:29 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-;CM-QOS=1.1;CM-VER=3.1;
19:44:29 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
19:44:29 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-
19:44:29 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
19:44:29 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-
19:44:29 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
19:44:29 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-
19:44:29 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
19:44:45 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-
19:44:45 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
20:30:44 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-
20:30:44 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
21:18:27 Wed Aug 20 2025	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-
21:20:47 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-
21:20:47 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
21:25:03 Wed Aug 20 2025	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; R=3.1;
21:28:01 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-VER=3.1;
21:28:01 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
21:28:01 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM--QOS=1.1;CM-VER=3.1;
21:28:01 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
21:28:01 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-M-QOS=1.1;CM-VER=3.1;
21:28:01 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
21:28:01 Wed Aug 20 2025	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM--QOS=1.1;CM-VER=3.1;
21:28:01 Wed Aug 20 2025	Warning (5)	Dynamic Range Window violation
22:49:51 Wed Aug 20 2025	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CM-QOS=1.1;CM-VER=3.1;
05:14:09 Thu Aug 21 2025	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MTS-MACM-QOS=1.1;CM-VER=3.1;
05:18:13 Thu Aug 21 2025	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;

Startup Sequence

Startup Step	Status	Comment
Acquire Downstream Channel	573000000 Hz	Locked
Upstream Connection	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+

Connection Status

System Up Time	4 days 16h:27m:06s
Network Access	Allowed

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	28	573.0	5.8	42.4	5295	1012
2	Locked	QAM256	13	477.0	5.2	42.4	6440	4310
3	Locked	QAM256	14	483.0	5.2	42.4	6443	3517
4	Locked	QAM256	15	489.0	5.3	42.3	6609	2959
5	Locked	QAM256	16	495.0	5.3	42.4	6543	2670
6	Locked	QAM256	17	501.0	5.2	42.4	6251	2588
7	Locked	QAM256	18	507.0	5.0	42.2	6231	3048
8	Locked	QAM256	19	513.0	4.8	42.4	6203	3686
9	Locked	QAM256	20	519.0	5.0	42.3	5872	3496
10	Locked	QAM256	21	525.0	5.3	42.4	6098	2436
11	Locked	QAM256	22	531.0	5.4	42.3	6314	2093
12	Locked	QAM256	23	537.0	5.5	42.3	5815	2422
13	Locked	QAM256	24	543.0	5.6	42.3	5735	2151
14	Locked	QAM256	25	555.0	5.7	42.3	5463	1131
15	Locked	QAM256	26	561.0	5.8	42.4	5215	779
16	Locked	QAM256	27	567.0	5.8	42.4	5267	772
17	Locked	QAM256	29	579.0	5.6	42.2	5355	1544
18	Locked	QAM256	30	585.0	5.5	42.1	5765	2550
19	Locked	QAM256	31	591.0	5.4	42.1	5596	3474
20	Locked	QAM256	32	597.0	5.3	41.9	4872	4747
21	Locked	QAM256	33	603.0	5.1	41.9	4707	4569
22	Locked	QAM256	34	609.0	5.0	41.8	4576	3547
23	Locked	QAM256	35	615.0	5.1	41.8	5175	2288
24	Locked	QAM256	36	621.0	5.2	41.8	4924	1388
25	Locked	QAM256	37	627.0	5.2	41.8	4653	1091
26	Locked	QAM256	38	633.0	5.2	41.8	4714	659
27	Locked	QAM256	39	639.0	5.4	42.0	5230	667
28	Locked	QAM256	40	645.0	5.5	41.9	5084	988
29	Locked	QAM256	41	651.0	5.5	42.1	5314	1090
30	Locked	QAM256	42	657.0	5.6	42.1	4994	2143
31	Locked	QAM256	43	663.0	5.6	42.1	4557	3659
32	Locked	QAM256	44	669.0	5.7	41.9	4035	5262
33	Locked	OFDM PLC	193	805.0	4.6	41.4	-1602773709	34

Upstream Bonded Channels

Channel	Lock Status	Channel Type	Channel ID	Symb. Rate (Ksym/sec)	Freq. (MHz)	Pwr (dBmV)
1	Locked	SC-QAM	17	5120	16.4	43.0
2	Locked	SC-QAM	18	5120	22.8	42.8
3	Locked	SC-QAM	19	5120	29.2	42.5
4	Locked	SC-QAM	20	5120	35.6	41.5
5	Locked	SC-QAM	21	2560	40.4	42.3
6	Locked	SC-QAM	22	2560	10.4	43.3

1

0

XfinityNatalie

Official Employee

•

253 Messages

Hey there, user_xotkuv! We are sorry to hear that your connection issue is still persistent after the last appointment. I know exactly how the Arizona weather can be harsh out here, too. Not to worry, we will do everything within our power to ensure this matter is resolved once and for all for you. To explore the previous work completed on the account and escalate this issue further, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon. Then, click the "New message" (pencil and paper) icon and type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 hours ago

0

Your Home Network

user_xotkuv

internet issues

user_xotkuv

XfinityShawn

EG

user_xotkuv

user_xotkuv

XfinityNatalie

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