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user_xotkuv
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Friday, August 15th, 2025

internet issues

I am on my 4th service call and the issues continue. see below for more info.

Connection
   Startup Sequence    
   Startup Step Status Comment

  
   Acquire Downstream Channel 423000000 Hz Locked
  
   Upstream Connection OK Operational
  
   Boot State OK Operational

  
   Configuration File OK
  
   Security Enabled BPI+
  


   Connection Status    
   System Up Time 0 days 10h:13m:45s  
  
   Network Access Allowed  
  


   Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 4 423.0 5.9 42.6 107 24
   2 Locked QAM256 1 405.0 5.8 42.7 127 41
   3 Locked QAM256 2 411.0 5.8 42.5 94 55
   4 Locked QAM256 3 417.0 5.9 42.7 107 29
   5 Locked QAM256 5 429.0 5.9 42.5 135 0
   6 Locked QAM256 6 435.0 5.8 42.5 144 15
   7 Locked QAM256 7 441.0 5.6 42.5 115 0
   8 Locked QAM256 8 447.0 5.6 42.5 128 1
   9 Locked QAM256 9 453.0 5.5 42.5 93 14
   10 Locked QAM256 10 459.0 5.6 42.5 101 0
   11 Locked QAM256 11 465.0 5.8 42.5 83 0
   12 Locked QAM256 12 471.0 6.1 42.6 102 0
   13 Locked QAM256 13 477.0 6.4 42.5 73 0
   14 Locked QAM256 14 483.0 6.5 42.6 108 0
   15 Locked QAM256 15 489.0 6.3 42.5 79 0
   16 Locked QAM256 16 495.0 6.6 42.6 89 19
   17 Locked QAM256 17 501.0 6.8 42.5 138 8
   18 Locked QAM256 18 507.0 6.8 42.6 121 0
   19 Locked QAM256 19 513.0 6.6 42.6 85 0
   20 Locked QAM256 20 519.0 6.1 42.4 30 0
   21 Locked QAM256 21 525.0 6.4 42.6 56 0
   22 Locked QAM256 22 531.0 6.7 42.5 26 0
   23 Locked QAM256 23 537.0 6.5 42.4 4 0
   24 Locked QAM256 24 543.0 6.4 42.3 49 0
   25 Locked QAM256 25 555.0 5.5 42.0 21 0
   26 Locked QAM256 26 561.0 5.5 42.0 89 0
   27 Locked QAM256 27 567.0 5.8 42.1 117 0
   28 Locked QAM256 28 573.0 7.0 42.3 99 18
   29 Locked QAM256 29 579.0 8.3 42.7 45 20
   30 Locked QAM256 30 585.0 8.5 42.6 71 0
   31 Locked QAM256 31 591.0 7.3 42.2 11 0
   32 Locked QAM256 32 597.0 5.3 41.5 31 0
   33 Locked OFDM PLC 193 805.0 6.9 41.7 281987315 0


   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 17 5120 16.4 42.8
   2 Locked SC-QAM 18 5120 22.8 42.8
   3 Locked SC-QAM 19 5120 29.2 42.3
   4 Locked SC-QAM 20 5120 35.6 41.3
   5 Locked SC-QAM 21 2560 40.4 42.0
   6 Locked SC-QAM 22 2560 10.4 43.3

  Event Log  
  
    Time    Priority    Description 
    Time Not Established   Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"]-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
    Time Not Established   Notice (6)   Honoring MDD; IP provisioning mode = IPv6
    11:01:32
Thu Aug 14 2025		   Notice (6)   DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:01:14
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:01:14
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:05
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:05
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:55
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:55
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:55
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:55
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:56:24
Thu Aug 14 2025		   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:57:33
Thu Aug 14 2025		   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

I have a MB8611 modem. I need advanced help.

Question

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Updated 

11 hours ago

 • Edited

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user_xotkuv

Visitor

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2 Messages

2 days ago

10 hours later here my new readout

  Event Log  
  
    Time    Priority    Description 
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:55
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:55
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:55
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:55
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:56:24
Thu Aug 14 2025		   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:57:33
Thu Aug 14 2025		   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:33:07
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"]CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:33:07
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    06:33:07
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:33:07
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    06:33:07
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:33:07
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    06:33:07
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:33:07
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    06:36:28
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:36:28
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    06:36:28
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:36:28
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    07:15:33
Fri Aug 15 2025		   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

 

  Startup Sequence    
   Startup Step Status Comment

  
   Acquire Downstream Channel 423000000 Hz Locked
  
   Upstream Connection OK Operational
  
   Boot State OK Operational

  
   Configuration File OK
  
   Security Enabled BPI+
  


   Connection Status    
   System Up Time 0 days 20h:18m:53s  
  
   Network Access Allowed  
  


   Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 4 423.0 6.4 42.7 276 295
   2 Locked QAM256 1 405.0 6.4 42.8 328 323
   3 Locked QAM256 2 411.0 6.4 42.6 271 338
   4 Locked QAM256 3 417.0 6.4 42.7 249 343
   5 Locked QAM256 5 429.0 6.2 42.6 347 266
   6 Locked QAM256 6 435.0 6.1 42.6 382 266
   7 Locked QAM256 7 441.0 5.9 42.4 354 230
   8 Locked QAM256 8 447.0 5.9 42.4 287 243
   9 Locked QAM256 9 453.0 5.8 42.3 190 252
   10 Locked QAM256 10 459.0 5.9 42.4 303 161
   11 Locked QAM256 11 465.0 5.8 42.3 258 154
   12 Locked QAM256 12 471.0 6.2 42.5 264 125
   13 Locked QAM256 13 477.0 6.6 42.5 208 128
   14 Locked QAM256 14 483.0 6.8 42.5 228 145
   15 Locked QAM256 15 489.0 7.0 42.6 270 74
   16 Locked QAM256 16 495.0 7.1 42.7 185 188
   17 Locked QAM256 17 501.0 7.0 42.6 316 111
   18 Locked QAM256 18 507.0 7.0 42.7 236 155
   19 Locked QAM256 19 513.0 6.9 42.6 191 169
   20 Locked QAM256 20 519.0 6.6 42.5 161 149
   21 Locked QAM256 21 525.0 6.8 42.6 196 92
   22 Locked QAM256 22 531.0 7.1 42.7 234 49
   23 Locked QAM256 23 537.0 7.1 42.5 145 123
   24 Locked QAM256 24 543.0 7.2 42.5 237 72
   25 Locked QAM256 25 555.0 6.9 42.5 209 37
   26 Locked QAM256 26 561.0 7.0 42.4 282 46
   27 Locked QAM256 27 567.0 7.2 42.6 310 63
   28 Locked QAM256 28 573.0 7.5 42.5 257 114
   29 Locked QAM256 29 579.0 7.8 42.5 184 149
   30 Locked QAM256 30 585.0 7.9 42.5 219 146
   31 Locked QAM256 31 591.0 7.8 42.5 106 184
   32 Locked QAM256 32 597.0 7.4 42.3 126 205
   33 Locked OFDM PLC 193 805.0 7.3 41.6 492521433 0


   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 17 5120 16.4 43.0
   2 Locked SC-QAM 18 5120 22.8 42.8
   3 Locked SC-QAM 19 5120 29.2 42.5
   4 Locked SC-QAM 20 5120 35.6 41.3
   5 Locked SC-QAM 21 2560 40.4 42.0
   6 Locked SC-QAM 22 2560 10.4

43.5

things seem to be getting worst. please help

(edited)

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XfinityShawn

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user_xotkuv My team can help you further on our end since you mentioned having multiple technician visits.

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