Visitor
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1 Message
Internet Issues
Every day my internet goes in and out between 1:00 and 3:30 pm. This has been an issue for a year and I have reported it to Xfinity in the past who tried to say it was my equipment or set up. I now have the data to show this is an issue with the network outside of my apartment. I rely on this internet for work. This needs to be fixed.
Packet Loss (PL %):
• Recent Outage: Around 2:47 PM, there’s a clear 100% packet loss spike at hop 9 (142.251.70.101), with significant loss at earlier hops (e.g., 6.4% at hop 7, 1.7% at hop 3 like be-3611-cs04.seattle.wa.ibone.comcast.net). This matches your 30-second outage pattern.
• Intermittent Drops: The graph shows red spikes in packet loss (bottom), indicating recurring drops every few minutes, consistent with your ongoing issue.
• Comcast Hops Affected: Packet loss begins at Comcast nodes (e.g., 68.85.145.197 at 1.7%, 142.124.128.189 at 1.5%), pointing to a network issue beyond your setup.
XfinityShawn
Official Employee
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1.8K Messages
20 days ago
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