Internet issues

user_m8vb9l, Hi there! Thanks for taking the time out of your Tuesday to reach out to us. I never enjoy internet problems so I can understand the importance of getting that fixed. Welcome to the right support channel. Our team of experts is dedicated to resolving internet problems over social media. We can help. If you were to run an internet health test like in this link here via the Xfinity app, what results does it pull for you?