Internet issues

@user_nx5v6f

Thanks for reaching out to us and for the troubleshooting steps you've taken through Xfinity app. Let's take a deeper look at your account to see if we can get this issue resolved for you. Get started please send me a direct message with your first and last name and your complete service address

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message