Hi there, user_bnco62! We are happy to help further with the WiFi drops in the basement. I am glad that you reached out and will get to the bottom of this! What type of speed test results are you seeing in the basement? Are you noticing drops on all devices that are connected in the basement? Have you made any changes to your modem placement?
XfinityRay
Official Employee
•
2.7K Messages
5 days ago
Hi there, user_bnco62! We are happy to help further with the WiFi drops in the basement. I am glad that you reached out and will get to the bottom of this! What type of speed test results are you seeing in the basement? Are you noticing drops on all devices that are connected in the basement? Have you made any changes to your modem placement?
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