Chiweeniemommy22's profile

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5 Messages

Tuesday, March 21st, 2023 12:17 AM

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Internet issues

Need help figuring out what all this means. Been in contact with folks from Xfinity but as usual that never gets anything indefinitely fixed. We have a Asus Rog Rapture GT-AXE11000 gaming router and a Netgear CM2000 modem. Any help would be appreciated. Thanks! 

DS profile assignment change. DS Chan ID: 32, Previous Profile. , New Profile. 1 23.CM
MAC- mac address ;CMTS-MAC- mac address;CM-Q0S-1.1;CM-VER-3.1;

TLV-11 - unrecognized OID;CM-MAC- mac address.CMTS-MAC- mac address;CM-
QOS-1.1.CM-VER-3.1;

Honoring MDD; IP provisioning mode - IPv6

SYNC Timing Synchronization failure - Failed to acquire QAM QPSK symbol timing CM

MAC- mac address;CMTS-MAC- mac address;CM-QOS=1.1;CM-VER-3.1;

No Ranging Response received - T3 time-out;CM-MAC- mac address.CMTS

MAC- mac address;CM-QOS=-1.1;CM-VER=3.1;

Problem Solver

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1.5K Messages

2 years ago

Start at the line statistics as long as you're in the error log.  Upstream/downstream Power/SNR / correctable uncorrectable errors.  If you got splitters or amps, that may be an issue.  Cabling/corrosion can been an issue.  Hard to tell what is going on from some stray error log entries.  That might have been at the end of spontaneous reboot caused by line conditions.  They are all a bit chatty on error logs on a boot with less than helpful log messages. 

Take a look here an see if anything applies:  https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0 

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