woodl's profile

New Poster

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4 Messages

Fri, Aug 21, 2020 10:00 AM

Internet issues

If I am paying for a service that is supposed to provide me two bands for my wifi, why should I stay with that service when it won't let me choose which band I want to connect to? When I leave a trash company that I had DSL with for broadband internet and the download speeds are slower than DSL and the connection is spotty at best with constant hangups while serfing, why should I not just cancel and go back? Give me a reason Comcast.

Responses

Accepted Solution

EG

Expert

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86.5K Messages

9 m ago

The two WiFi bands have recently been combined into one with the Comcast gateway devices. 


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

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CCAndrew

Diamond Problem Solver

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25.9K Messages

9 m ago

Because, unless you have pods, you can separate the 2 networks. Or use your own networking equipment and have complete control over your network.

New Poster

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4 Messages

9 m ago

Thank you for the link. I searched everywhere for that. Now if they would give me what they promised for download speeds instead of less than 1MB per second. I don't have the GB internet and am glad I'm not paying for that considering they cannot even perform at the lower levels.

New Poster

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4 Messages

9 m ago

Thank you for the replies. I have already found out about their junk programming that traps you into what the equipment thinks is the best signal to use. As far as performance of the service. I just downloaded a 900mb file I needed and averaged maybe 800kb per second. I may as well go back to the junk DSL. Very limited in what I can get here in the sticks, but why pay more for something that is sold as a better service when it is not. Very unhappy with xfinity so far.

EG

Expert

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86.5K Messages

9 m ago


@woodl wrote:

Thank you for the link. I searched everywhere for that. 


Quite welcome ! Good luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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4 Messages

9 m ago

Thanks. We'll see if it gets any better. If it does not, will have to just go back to DSL to even see 1mbps again.

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