Internet issues for nearly a year, please help!
Oh goodness, where to even begin? So, we've been having internet issues for nearly a year now. We will completely lose connection consistently, internet drops and severely reduced speeds when it does reconnect. We had tech after tech come out, and we got no where.
The prevailing opinion of the tech support was because we used our own modem and router, the issue was on our equipment. We purchased a brand new modem and router, and the problems continued. Frustrated, we gave in and leased equipment from Comcast. Guess what? The problems still continued!
Throughout all of this, I noticed issues with the downstream SNR levels and loads and loads on uncorrectables (reaching into the billions). I also noticed the event log spitting out errors. I finally asked for a new line to be ran outside my house. Lo and behold, we had the best internet we had ever experienced. Zero signal degredation, barely any uncorrectables, no interent drops and blazing, consistant speeds (we pay for the gig speed plan). I was so thrilled that after almost a year of issues, we had finally corrected the problem.
Well, not so fast. The third party company that Comcast uses in our area to bury lines complely messed us up and cut our internet completely. They disconnected our internet entirely and we had zero service. Now we are back to having issues after a tech came and rerouted the line from outside our house, and we can't get anyone to assist in going back and fixing it the way the inital tech did.
What do we do now? I haven't been able to get ahold of the local superviser in charge of our case, and due to everything going on with COVID-19, my wife and I are having to work from home while our children do distance learning with school from home, meaning interent is crucial right now. Please, help! Any assistance is greatly appreciated!
I am attaching screenshots below of our current signal levels, uncorrectables (after restarting the modem this morning), and the event log. Thank you in advance for any help!