Visitor
•
2 Messages
Internet issue since 10/15
Hello,
I’ve recently been experiencing significant internet connection issues. I can no longer play the online games I used to play without any problems, and webpages and videos are now taking 3 to 4 times longer to load than before.
I’m not sure whether this is related to the work carried out on October 15, but my internet connection has noticeably deteriorated since then.
The issue seems to affect not only download speeds but also connection stability and latency (ping). This makes online gaming extremely difficult, even when my internet speed appears to be sufficient.
I would really appreciate a thorough technical investigation to identify the source of the problem. In particular, I would like the technical team to check the connection stability, latency, packet loss, signal quality, and any potential issues with the equipment or network following the October 15 planned maintenance intervention.
If the issue cannot be resolved remotely, I would be happy to arrange an appointment with a technician for an on-site inspection.
I have been experiencing a significant deterioration in my internet service, and I would appreciate your help in finding a reliable solution as soon as possible.
Thank you for your assistance. I look forward to your response.
EG
Expert
•
122.9K Messages
3 hours ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
Is this with a WiFi connection ?
1
0
EG
Expert
•
122.9K Messages
1 hour ago
YW !
The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In an effort to try to obtain better connectivity / more wiggle room, check to see if there are any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/reconfigured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage from Home Depot, Target, Wal-Mart, etc. Splitters should be swapped with known to be good / new ones to test.
Also, check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, or animal chews.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
0
0