Visitor
•
3 Messages
Internet isn't working
Good morning!
I purchased Wi-Fi yesterday from Xfinity and it's not working. I followed the prompts for setting up the activation as the app said but the light never went white. I have two coax wall plugins in my apartment and tried both of those and neither worked, I also tried different outlets and those didn't work either. I'm not sure what else to do, if I could get some guidance that would be great thank you!
EG
Expert
•
119.3K Messages
15 hours ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
1
0
EG
Expert
•
119.3K Messages
14 hours ago
Is this a new service install / new move-in or an existing one?
1
0
EG
Expert
•
119.3K Messages
12 hours ago
If this is a new service installation / new move-in, the other end of the line has probably been disconnected from the Comcast feed. It's quite typical. You likely need a tech out to reconnect your premises to the active Comcast feed at the main splitter for the building / premises. If it's a multiple dwelling you can try to get the owner / manager / maintenance person to do it. You won't be able to activate the service with the app if your line is not connected to the system. Good luck ! And please post back here with how things turn out.
0
0