Visitor
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1 Message
Internet is slow
I pay for 1gig internet and for the past week I’ve only been getting 20-40 megabytes. I’ve tried restarting and resetting my modem and router and nothing works.
Visitor
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1 Message
I pay for 1gig internet and for the past week I’ve only been getting 20-40 megabytes. I’ve tried restarting and resetting my modem and router and nothing works.
XfinityVianney
Official Employee
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2.4K Messages
19 hours ago
Hi @user_fanta,
Thank you for reaching out and creating a new post. I appreciate you taking the time to use the Xfinity Forums. I understand you have speeds issues which are performing well under the 1 Gigabit speeds you mentioned. Getting down to 20-40 Mbps is certainly low I agree.
I saw your direct message, but we can troubleshoot here on your post as get started. As a heads up, we ask that you please wait for a request before sending a direct message. This helps us track the incoming post/comments to ensure nothing falls through the cracks.
When you test speeds, are you testing via hardwired connection? If not, are you running the speed to gateway test or running the test over Wi-Fi on your device?
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slydemise
Visitor
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5 Messages
13 hours ago
Just to rule out a few quick things:
Check the outage map in your area via Xfinity, but also check other sites because Xfinity's map is pretty horrible.
Oddly printers can cause severe intermittence, so if you've gotten or used one recently just unplug it if it's not in use and test your speeds.
To diagnose:
First check your speeds with ethernet if at all possible. If you've got advertised speeds with ethernet then you know it's a WiFi issue.
I'm doubting you have changed any router settings beforehand as this randomly started. If so, change them back temporarily to test.
Test another ethernet cable from the modem to router.
Also test the coaxial cable from the wall outlet to the modem if you've got a spare.
Turn on traffic monitor on your router/gateway to determine if any devices are taking up the bandwidth.
Hope this can help to some degree. Best of luck with it!
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