Visitor
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1 Message
Internet is slow
I pay for 1gig internet and for the past week I’ve only been getting 20-40 megabytes. I’ve tried restarting and resetting my modem and router and nothing works.
Visitor
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1 Message
I pay for 1gig internet and for the past week I’ve only been getting 20-40 megabytes. I’ve tried restarting and resetting my modem and router and nothing works.
XfinityVianney
Official Employee
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2.4K Messages
5 hours ago
Hi @user_fanta,
Thank you for reaching out and creating a new post. I appreciate you taking the time to use the Xfinity Forums. I understand you have speeds issues which are performing well under the 1 Gigabit speeds you mentioned. Getting down to 20-40 Mbps is certainly low I agree.
I saw your direct message, but we can troubleshoot here on your post as get started. As a heads up, we ask that you please wait for a request before sending a direct message. This helps us track the incoming post/comments to ensure nothing falls through the cracks.
When you test speeds, are you testing via hardwired connection? If not, are you running the speed to gateway test or running the test over Wi-Fi on your device?
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