Visitor
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1 Message
Internet is out
You AI agent says we have a power outage, outage map just shows my house, we have power but no internet and no indicator lights on the modem. AI system will not transfer me to an agent to ask additional questions.
Visitor
•
1 Message
You AI agent says we have a power outage, outage map just shows my house, we have power but no internet and no indicator lights on the modem. AI system will not transfer me to an agent to ask additional questions.
XfinityMelinda
Official Employee
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260 Messages
16 hours ago
Hello @user_t1wj4u, and thanks for posting on our Community Forum! You've reached the right place for help! Thanks for using the Xfinity app to help diagnose your connection issue. If the app is indicating a power outage, but you have power in your home, the issue may be related to the internet connection rather than the power supply itself.
Since your modem currently has no indicator lights, please make sure it's plugged into a working outlet and that all power and cable connections are secure. You can also try restarting the modem and, if applicable, your router.
For additional troubleshooting steps, please visit our link: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
Let us know if you need any further assistance. We're happy to help!
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