Hello, user_a16l5b, and thank you for joining the Xfinity Forums community! We’re glad you reached out for help with your Xfinity Internet. I completely understand how frustrating it can be when you can’t enjoy your connection—I’d be reaching out too! You’ve come to the right place for support. The best first step is to use the Xfinity app to check your account status. This will let you know if there’s a reported interruption in your area or if the issue is isolated to your home. If nothing is reported, the app also offers easy-to-use troubleshooting tools that work really well. We’re here to help too! We’ll ask a few questions to better understand what’s happening and work together toward a fix. To start, could you please check the cable connections at your modem and at the wall plate to make sure everything is securely connected, and, let me know if your home wifi network name is showing when searching for a signal?
EG
Expert
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114.8K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityThomasA
Official Employee
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3.1K Messages
10 hours ago
Hello, user_a16l5b, and thank you for joining the Xfinity Forums community! We’re glad you reached out for help with your Xfinity Internet. I completely understand how frustrating it can be when you can’t enjoy your connection—I’d be reaching out too! You’ve come to the right place for support. The best first step is to use the Xfinity app to check your account status. This will let you know if there’s a reported interruption in your area or if the issue is isolated to your home. If nothing is reported, the app also offers easy-to-use troubleshooting tools that work really well. We’re here to help too! We’ll ask a few questions to better understand what’s happening and work together toward a fix. To start, could you please check the cable connections at your modem and at the wall plate to make sure everything is securely connected, and, let me know if your home wifi network name is showing when searching for a signal?
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EG
Expert
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114.8K Messages
1 hour ago
@user_a16l5b
Were you able to find any outage info on that site or in the app ?
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