This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as the subject title of your post. Instead, use a subject title like "not receiving email with Windows Mail".
Be comprehensive:
Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, modem / router brand and model number, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.
EG
Expert
•
118.3K Messages
3 days ago
Use a descriptive topic subject:
This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as the subject title of your post. Instead, use a subject title like "not receiving email with Windows Mail".
Be comprehensive:
Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, modem / router brand and model number, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.
(edited)
0
0
XfinityMelinda
Official Employee
•
175 Messages
21 hours ago
Hi @user_6myxrx, the more information you can provide us, like our amazing expert @EG suggested, the better we can help. Are you still having an issue? You can log on to our app and gain help through our Xfinity Assistant. You can also see helpful troubleshooting steps here: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
Let us know, as we are here to help!
0