Internet is extremely slow after multiple efforts from xfinity

Hey there user_6olqem, thanks for coming to our Forum to get the support you need. I have a ton of tools to help, and will stick with you until we find a resolution to your connection issues. Slow speeds are the worst to deal with, they feel even more impactful these days considering how connected we all are, I'd love to review your account and take the next steps to turn this around. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

@user_6olqem @XfinityMarcos 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.