Visitor

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2 Messages

09/24/2026 2:50 PM

Internet is down

Since I got Xfinity service I have not enjoyed it because I keeps going off. Also why is the box in the back bedroom but my TV is in the front of this place?

Oldest First
Selected Oldest First

Expert

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121.8K Messages

7 days ago

First. When these outages occur, are they being officially indicated with any info about them here ?;


https://www.xfinity.com/support/status 


https://www.xfinity.com/support/articles/check-service-outage 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

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3.7K Messages

5 days ago

 

user_4w5gk1 Were you able to confirm if the service was going out to know issues in the area like @EG mentioned? We are happy to troubleshoot with you if there are service issues as well when there aren't known area issues if needed. Please let us know. 

 

Visitor

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2 Messages

4 hours ago

My internet connection is back on.

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