Visitor

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1 Message

09/24/2026 2:50 PM

Internet is down

Since I got Xfinity service I have not enjoyed it because I keeps going off. Also why is the box in the back bedroom but my TV is in the front of this place?

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Selected Oldest First

Expert

 • 

121.5K Messages

2 days ago

First. When these outages occur, are they being officially indicated with any info about them here ?;


https://www.xfinity.com/support/status 


https://www.xfinity.com/support/articles/check-service-outage 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

 • 

3.7K Messages

8 hours ago

 

user_4w5gk1 Were you able to confirm if the service was going out to know issues in the area like @EG mentioned? We are happy to troubleshoot with you if there are service issues as well when there aren't known area issues if needed. Please let us know. 

 

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