Internet is down

Since I got Xfinity service I have not enjoyed it because I keeps going off. Also why is the box in the back bedroom but my TV is in the front of this place?

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user_4w5gk1

Visitor

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2 Messages

5 days ago

My internet connection is back on.

1

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XfinityRoberto

Official Employee

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2.6K Messages

Hi there @user_4w5gk1. I am glad to hear that your service is working again. Is there anything else we can assist you with today?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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EG

Expert

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121.9K Messages

12 days ago

First. When these outages occur, are they being officially indicated with any info about them here ?;

https://www.xfinity.com/support/status

https://www.xfinity.com/support/articles/check-service-outage

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use their Xfinity App: https://www.xfinity.com/apps

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XfinityEricB

Official Employee

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3.7K Messages

10 days ago

user_4w5gk1 Were you able to confirm if the service was going out to know issues in the area like @EG mentioned? We are happy to troubleshoot with you if there are service issues as well when there aren't known area issues if needed. Please let us know.

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Your Home Network

user_4w5gk1

Internet is down

user_4w5gk1

XfinityRoberto

EG

XfinityEricB

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