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Friday, September 20th, 2024 6:55 PM

Internet is down

No sign of life in my modem 

is it possible to reach a human being for service suggestions?

6 Messages

2 months ago

Your best bet is to go to your local Xfinity store, if you have one near by. It's dang near impossible to get a hold of a human being via telephone. 

Expert

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106.9K Messages

2 months ago

@user_tfo8z2 

First. Check here for official info on any possible local outages;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

Official Employee

 • 

1.8K Messages

1 month ago

 

user_tfo8z2 Thanks for posting on our Community Forums. I'm sorry to hear about the modem not working properly. We'd like to help. What troubleshooting steps have you tried so far? A good place to start would be our "Tips for troubleshooting your Xfinity Internet connection" article. Let us know if this helps. 

 

Expert

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106.9K Messages

1 month ago

@user_tfo8z2 

Were you able to obtain any outage info ?

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