user_tfo8z2 Thanks for posting on our Community Forums. I'm sorry to hear about the modem not working properly. We'd like to help. What troubleshooting steps have you tried so far? A good place to start would be our "Tips for troubleshooting your Xfinity Internet connection" article. Let us know if this helps.
user_5f3epa
6 Messages
2 months ago
Your best bet is to go to your local Xfinity store, if you have one near by. It's dang near impossible to get a hold of a human being via telephone.
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EG
Expert
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106.9K Messages
2 months ago
@user_tfo8z2
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityDilary
Official Employee
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1.8K Messages
1 month ago
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EG
Expert
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106.9K Messages
1 month ago
@user_tfo8z2
Were you able to obtain any outage info ?
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