Internet Installation Location

Hello,

I am glad to have my internet service active; however, I am not satisfied with the way my installation was completed and would like this to be corrected.

I specifically requested that my router be installed in the living room, as it is the most central and practical location in my apartment. Instead, the technician installed the router in my master bedroom, which is not an acceptable or comfortable solution. The explanation provided was that the living room wall plate only contained a Cat 6 cable and no visible coax connection. However, the coax outlet that was used was located on the opposite wall from where I requested the installation.

With standard installation tools and techniques, the receptacle box could have been removed to locate the coax line, or the connection could have been split or re-terminated to the living room outlet. I believe this could have been resolved during the original visit if additional effort had been made. Having a router installed in the master bedroom is simply not ideal, while the living room placement aligns with best practices for coverage and usability.

I am not submitting this feedback merely to complain. I am requesting that this installation be completed correctly, in the originally requested location, and I would appreciate a no-charge return visit to resolve this issue. I am confident this can be corrected to meet standard installation expectations and provide the customer experience I anticipated.

Thank you for your time and attention. I look forward to your assistance in making this right.