1 Message
Internet in and out all day for a week
I need help. I have done everything and I am still having issues for 6 days now. Works for a while for 15 or 20 minutes then out. It is not functional. I have done everything. New router, new modem, 2 techs, on the phone with support 6 days and nothing has fixed it. Neighbors having the same issues. We need an emergency case for this area. This started on 1/6 we had power outage and snow storm.
XfinityDena
Official Employee
•
2.7K Messages
13 hours ago
Thank you for reaching out @user_22srcu I am sorry you are seeing this issue in your area. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
0
0
EG
Expert
•
108K Messages
10 hours ago
@user_22srcu @XfinityDena
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0