1 Message

Tue, Jun 21, 2022 6:52 PM

Internet has slowed down and keeps dropping out

Internet is slow when loading web pages for my employer.  When connecting via mobile phone or other device it drops service.  Also when watching streaming movies or shows on Prime and Netflix.

Official Employee


255 Messages


Hey there, @user_1c344b! Thank you for bringing your service concerns to the community for assistance. I'm sorry to hear about those upload speed concerns as well as the intermittent connection you've been seeing. I'd love to help resolve this for you! And it's always good to start with the basics, so I highly recommend reviewing our Xfinity Internet and WiFi Connection Troubleshooting list for tips and tricks when trying to improve your service's overall performance. Please take some time to see if any of those steps help out! And let me know how it goes :) If you still need help, just let us know. And our Digital Care Team works around the clock to provide you with the support you need.

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