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Eras2009
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Tue, Apr 20, 2021 8:10 AM

Internet got worst, been routed across the country

Recently upgraded to unlimited internet (about 2 months back). We stream a lot of movies and play online games.  My Ping to World of Warcraft was 20 ms for years.  About a month back it dropped to 40 MS. I live in Minneapolis and WoW Server I play on is in Chicago.. When I checked , my traffic was routed from Minnesota to > Colorado > Texas > Chicago . 

Before my traffic was going Minnesota > Chicago.  The problem is with Backbone in Texas .. Where ping would jump to 40 MS. 

Today it got worst. Now I am getting 53 ms ping to WoW server which should be located in Chicago. 

I think because we are heavy usage , Comcast is now splitting my traffic or Comcast picked up another local ISP to handle the load and they routing differently.  This is unacceptable, my internet traffic is getting less priority. 

My Trace now 

C:\Users\sergw>tracert 24.105.62.152

Tracing route to 24.105.62.152 over a maximum of 30 hops

  1     1 ms    <1 ms     1 ms  192.168.1.1
  2    10 ms    10 ms    14 ms  96.120.49.109
  3    13 ms    10 ms    16 ms  68.85.164.105
  4    11 ms    11 ms    12 ms  be-13-ar01.crosstown.mn.minn.comcast.net [96.108.188.185]
  5    34 ms    27 ms    32 ms  be-39831-cs03.1601milehigh.co.ibone.comcast.net [96.110.40.105]
  6    28 ms    33 ms    28 ms  be-1312-cr12.1601milehigh.co.ibone.comcast.net [96.110.39.90]
  7    44 ms    45 ms    45 ms  be-301-cr02.dallas.tx.ibone.comcast.net [96.110.38.98]
  8    46 ms    46 ms    42 ms  be-3312-pe12.1950stemmons.tx.ibone.comcast.net [96.110.34.106]
  9    44 ms    42 ms    46 ms  66.208.216.198
 10    54 ms    54 ms    55 ms  ae1-br01-eqda6.as57976.net [137.221.74.33]
 11     *        *        *     Request timed out.
 12    58 ms    54 ms    57 ms  et-0-0-0-pe04-eqch2.as57976.net [137.221.69.77]
 13    55 ms    60 ms    56 ms  24.105.62.152

Trace complete.

You can see it goes to Texas now.. and where ping becomes worst .

=============================

Here is a trace using Blizzard looking glass tool .. Traffic goes form Illinois to Colorado to MN.   Why traffic not going direct IL = > MN anymore ???

20/04/2021 07:52:32 UTC
--------------------

TRACEROUTE:
traceroute to 73.185.148.217 (73.185.148.217), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.292 ms  0.301 ms  0.301 ms
 2  37.244.23.3 (37.244.23.3)  0.532 ms  0.600 ms  0.602 ms
 3  24.105.62.152 (24.105.62.152)  0.781 ms  0.793 ms  0.827 ms
 4  137.221.66.14 (137.221.66.14)  0.914 ms  0.944 ms  0.944 ms
 5  * * *
 6  137.221.69.32 (137.221.69.32)  3.429 ms  1.951 ms  1.943 ms
 7  be-128-pe11.350ecermak.il.ibone.comcast.net (75.149.230.45)  1.703 ms  1.701 ms  1.706 ms
 8  be-2411-cs04.350ecermak.il.ibone.comcast.net (96.110.33.205)  1.782 ms  1.892 ms  1.872 ms
 9  be-1411-cr11.350ecermak.il.ibone.comcast.net (96.110.35.14)  1.730 ms  1.727 ms  1.750 ms
10  be-304-cr11.1601milehigh.co.ibone.comcast.net (96.110.37.158)  30.124 ms  30.144 ms  30.141 ms
11  be-1211-cs02.1601milehigh.co.ibone.comcast.net (96.110.39.69)  29.984 ms  29.987 ms  29.986 ms
12  96.110.40.102 (96.110.40.102)  45.520 ms  45.557 ms  45.563 ms
13  po-1-rur01.anoka.mn.minn.comcast.net (96.108.188.186)  45.840 ms  45.853 ms  45.854 ms
14  68.85.164.106 (68.85.164.106)  46.349 ms  46.379 ms  46.329 ms
15  * * *

MTR 

20/04/2021 07:52:32 UTC
--------------------

MTR:
Start: Tue Apr 20 07:52:32 2021 Blizzard  1.|-- Blizzard                                    0.0%    10    0.3   0.8   0.2   5.4   1.6
  2.|-- 37.244.23.3                                     0.0%    10    0.5   0.5   0.4   0.6   0.0
  3.|-- 24.105.62.152                                   0.0%    10    0.9   0.9   0.7   1.0   0.0
  4.|-- 137.221.66.14                                   0.0%    10    1.3   1.5   1.0   4.8   1.1
  5.|-- ???                                            100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 137.221.69.32                                   0.0%    10    2.1   2.3   1.9   3.5   0.3
  7.|-- be-128-pe11.350ecermak.il.ibone.comcast.net     0.0%    10    2.2   1.9   1.6   2.2   0.0
  8.|-- be-2411-cs04.350ecermak.il.ibone.comcast.net    0.0%    10    2.1   2.0   1.7   2.3   0.0
  9.|-- be-1411-cr11.350ecermak.il.ibone.comcast.net    0.0%    10    1.3   1.6   1.3   2.3   0.0
 10.|-- be-304-cr11.1601milehigh.co.ibone.comcast.net   0.0%    10   30.3  30.3  30.0  30.4   0.0
 11.|-- be-1211-cs02.1601milehigh.co.ibone.comcast.net  0.0%    10   29.5  29.8  29.5  30.2   0.0
 12.|-- 96.110.40.102                                   0.0%    10   45.4  45.4  45.1  45.6   0.0
 13.|-- po-1-rur01.anoka.mn.minn.comcast.net            0.0%    10   45.9  45.9  45.8  45.9   0.0
 14.|-- 68.85.164.106                                   0.0%    10   46.4  46.4  46.3  46.5   0.0
 15.|-- ???                                            100.0    10    0.0   0.0   0.0   0.0   0.0

Tool used at https://us-looking-glass.battle.net/   ... Region US, Service : WoW Classic, Realm : Windseeker

Responses

Official Employee

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88 Messages

21 d ago

Hello, @Eras2009, thank you for taking the time to post on our Xfinity Forums page. I am sorry to hear of the latency issues you have been experiencing. I understand having a strong connection is especially important while gaming. Are you still experiencing a latency issue? Have you gone through any troubleshooting steps on your own?

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