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user_7ukpn7
1st Topic

1 Message

10/05/2024 11:09 PM

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Internet going off and on

They have been working on the Xfinity in the neighborhood. Now my WiFi doesn’t work. It will work for a few hours and go off which leads me to believe it is an Xfinity issue and not a hardware issue. 

Question

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Updated 

2 years ago

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CC_Tony

Retired Employee

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1.4K Messages

2 years ago

@user_7ukpn7
Hello! Thank you for taking the time to post. When your Wi-Fi goes down, do you see a message in the Xfinity Status Center or the Xfinity app? Also, do you notice a change in your modem/gateway's lights?

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user_7swob6

1 Message

My internet has been dropping off and on for years. Comcast had me bring back the modem 3 times. Told me it was an antenna issue. NO HELP> STILL DROPPING OUT. Comcast sent someone out . STILL DROPPING OUT. Checked all my wires and connections. STILL DROPPING OUT. I have been gaslighted and lied to by big business and other entities for years. Guess comcast is no different.

2 years ago

0

XfinityOrlandoM

Official Employee

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3.9K Messages

@user_7swob6

 

Thanks for the troubleshooting steps you have taken, as a employee and a customer work from home with two teenagers that are online gamers, having a reliable stable connection is a must in our home.  Go ahead and send me a direct message so we can get this resolved for you, please include your name and your complete address

 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your Messdage in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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